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Carlton Party Hire
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Marquee FAQs

 

MARQUEE HIRE FREQUENTLY ASKED QUESTIONS

  • Q. Does your marquee price include installation and dismantle?
  • A. Yes, we will always quote an installed and dismantled price.
  • Q. I don’t know what marquee size I need, are you able to advise me?
  • A. Yes, usually we will conduct a site inspection and meet with you to obtain a full picture of your function. Once we know what your expectations are, we can advise you on the marquee size options. Things like dancefloors, bridal tables, catering areas and staging all take up room so we need to know this.
  • Q. What are the options if my site is a hard surface and you can’t peg the marquee?
  • A. We have other anchoring options available, including using concrete weights. This will be assessed after a site inspection.
  • Q. Can I have the marquee installed/dismantled a few days before/after my function?
  • A. In most instances this won’t be a problem and can be discussed with our staff. Sometimes in heavy demand periods this won’t be an option, but we do realise you may need time to internally fitout.
  • Q. Do your prices include delivery and collection?
  • A. No, once we have worked out your requirements and location, a freight price will be provided based on the amount of equipment needed. In the case of larger marquees, we may need to bring in heavy machinery which will also be quoted separately.
  • Q. I have a large event I’m planning for, what is your largest marquee?
  • A. We can cater for any event and offer marquee sizes up to 30m x 150m. We have hundreds of different sizes and configurations available and have supplied some of this country’s largest outdoor events. We also have a huge quantity so highly likely we can supply you with what you need.
  • Q. Can you supply a full fitout?
  • A. Yes, we not only supply marquees but can fit it out with roof linings, clear walls, flooring, carpet, furniture, lighting, staging, PA systems – the list goes on. Talk to our experts on what we can do for you.
  • Q. Does my marquee require a permit?
  • A. Currently any marquee over 100sqm or that is planned to be in place longer than 1 month requires a Temporary Building Consent. You need to apply for this through your local council. Sometimes for smaller functions or under special circumstances an exemption will be granted. A copy of your permit or exemption will need to be supplied to our team prior to installation.  
  • Q. How do I know the marquee provided will be installed properly and not contravene any Health and Safety Policies?
  • A. Carlton Group is a member of the Hire Industry Association of New Zealand (HIANZ). Our staff are highly trained through the industry standard rigging course and in the case of larger events, we will supply you with a Site Specific Safety Plan (SSSP). We regularly monitor wind patterns and will advise you immediately if we have any concerns.
  • Q. Do your marquees withstand storms?
  • A. Although our marquees are of top European design, they are a temporary structure and have limits on wind tolerance. This information will be made available to you in the documents required for obtaining the permit.
  • Q. What if I need to cancel my marquee?
  • A. Since marquees require a lot of background work you don’t see such as cleaning, maintenance and packing, we do need to charge out an appropriate amount if the marquee was cancelled. Often, we turn away other work due to the marquee being booked with you. If the marquee is cancelled 3 months out from the function date we will refund fully, if cancelled within 30 days a 25% cancellation fee applies, if cancelled within 7 days a 50% cancellation fee applies.
  • Q. What payment terms do you have?
  • A. Full payment is required prior to installation. Contact your local branch for deposit terms. 
  • Q. Who covers the insurance?
  • A. The onus of responsibility for insurance on the hire equipment is on the hirer. Any missing equipment, damage or vandalism will be charged back to the hirer.
  • Q. Do I need to be onsite for the marquee installation?
  • A. Yes, either yourself or a designated person who will be onsite during the function and responsible for the marquee must be onsite during the installation to complete the customer sign-off sheet after instruction from our team regarding fire exits, evacuation, removing/re-installing walls etc.