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Carlton Party Hire

COVID-19 Update for our Customers

We are fully in support of the Government and the actions they have taken to contain and eliminate COVID-19 in New Zealand.
Due to the lock-down our stores are closed until further notice however we would like to inform customers of the best way to communicate with us during this time:

Existing Orders:
If you have an existing order and did not manage to return your party hire products then please don’t stress, there will be no additional hire fees and you can return the hire products after the 28-day isolation period has ended. If you would like to either amend or make a future order then please contact your local branch via e-mail, we are all operating at home to make sure the needs of our customers are met. Click here for our store contact details.

Essential Services:
We are able to provide support for essential services only during this difficult time. If you are an essential service and require a marquee or hire product then please contact your local Carlton branch in the first instance.

Your protection and the safety of our team is paramount during this time therefore we will operate a closed gate policy where goods that are collected are placed in a collection area outside the branch. If you require a delivery or installation of a marquee, we will detail to each customer the health & safety protocol that we will be using for each individual site.

We feel for all people and businesses, please stay safe and look after each other during this challenging time. Click here for our store contact details.

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Marquee FAQs

 

MARQUEE HIRE FREQUENTLY ASKED QUESTIONS

  • Q. Does your marquee price include installation and dismantle?
  • A. Yes, we will always quote an installed and dismantled price.
  • Q. I don’t know what marquee size I need, are you able to advise me?
  • A. Yes, usually we will conduct a site inspection and meet with you to obtain a full picture of your function. Once we know what your expectations are, we can advise you on the marquee size options. Things like dancefloors, bridal tables, catering areas and staging all take up room so we need to know this.
  • Q. What are the options if my site is a hard surface and you can’t peg the marquee?
  • A. We have other anchoring options available, including using concrete weights. This will be assessed after a site inspection.
  • Q. Can I have the marquee installed/dismantled a few days before/after my function?
  • A. In most instances this won’t be a problem and can be discussed with our staff. Sometimes in heavy demand periods this won’t be an option, but we do realise you may need time to internally fitout.
  • Q. Do your prices include delivery and collection?
  • A. No, once we have worked out your requirements and location, a freight price will be provided based on the amount of equipment needed. In the case of larger marquees, we may need to bring in heavy machinery which will also be quoted separately.
  • Q. I have a large event I’m planning for, what is your largest marquee?
  • A. We can cater for any event and offer marquee sizes up to 30m x 150m. We have hundreds of different sizes and configurations available and have supplied some of this country’s largest outdoor events. We also have a huge quantity so highly likely we can supply you with what you need.
  • Q. Can you supply a full fitout?
  • A. Yes, we not only supply marquees but can fit it out with roof linings, clear walls, flooring, carpet, furniture, lighting, staging, PA systems – the list goes on. Talk to our experts on what we can do for you.
  • Q. Does my marquee require a permit?
  • A. Currently any marquee over 100sqm or that is planned to be in place longer than 1 month requires a Temporary Building Consent. You need to apply for this through your local council. Sometimes for smaller functions or under special circumstances an exemption will be granted. A copy of your permit or exemption will need to be supplied to our team prior to installation.  
  • Q. How do I know the marquee provided will be installed properly and not contravene any Health and Safety Policies?
  • A. Carlton Group is a member of the Hire Industry Association of New Zealand (HIANZ). Our staff are highly trained through the industry standard rigging course and in the case of larger events, we will supply you with a Site Specific Safety Plan (SSSP). We regularly monitor wind patterns and will advise you immediately if we have any concerns.
  • Q. Do your marquees withstand storms?
  • A. Although our marquees are of top European design, they are a temporary structure and have limits on wind tolerance. This information will be made available to you in the documents required for obtaining the permit.
  • Q. What if I need to cancel my marquee?
  • A. Since marquees require a lot of background work you don’t see such as cleaning, maintenance and packing, we do need to charge out an appropriate amount if the marquee was cancelled. Often, we turn away other work due to the marquee being booked with you. If the marquee is cancelled 3 months out from the function date we will refund fully, if cancelled within 30 days a 25% cancellation fee applies, if cancelled within 7 days a 50% cancellation fee applies.
  • Q. What payment terms do you have?
  • A. Full payment is required prior to installation. Contact your local branch for deposit terms. 
  • Q. Who covers the insurance?
  • A. The onus of responsibility for insurance on the hire equipment is on the hirer. Any missing equipment, damage or vandalism will be charged back to the hirer.
  • Q. Do I need to be onsite for the marquee installation?
  • A. Yes, either yourself or a designated person who will be onsite during the function and responsible for the marquee must be onsite during the installation to complete the customer sign-off sheet after instruction from our team regarding fire exits, evacuation, removing/re-installing walls etc.